Return Policy-Merchandise

All items are custom printed on demand. We do not accept returns or exchanges unless the item arrives damaged or defective. Please contact us within 7 days of delivery with a photo if your order has an issue, and we’ll make it right

eturn & Refund Policy

Thank you for shopping with TheOtherBike. Each of our products is made to order with care through our trusted print-on-demand partner, Printful. Below is our return and refund policy:

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🚫 No Returns or Exchanges for Buyer’s Remorse

Because our products are made to order, we do not accept returns or exchanges due to:
    •    Ordering the wrong size, color, or design
    •    Change of mind
    •    Shipping delays outside our control

We encourage you to check sizing charts and product details carefully before placing your order. If you have questions, feel free to reach out to us at Contact@TOBebike.com before purchasing.

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✅ Damaged or Defective Items

We stand by the quality of our products. If your item arrives damaged, misprinted, or with a manufacturing defect, we will offer a free replacement or full refund.

To qualify:
    •    Contact us within 7 days of delivery
    •    Include clear photos of the issue and your order number
    •    Email us at: Contact@TOBebike.com

Our team will process a replacement or refund promptly.

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📦 Wrong Address or Delivery Issues

If you entered an incorrect or incomplete address during checkout, and the package is returned, you will be responsible for reshipping costs.

If your package is lost in transit, we’ll work with our fulfillment partner to resolve the issue.